Privacy Policy

Introduction

This Privacy Policy outlines how 21Bit, operating under a license from the Kahnawake Gaming Commission, collects, uses, and protects your personal information when you use our online casino services. We are committed to safeguarding your privacy and ensuring that your personal data is handled in compliance with applicable data protection laws in Australia. By using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

Data Collection

When you register an account with 21Bit, we collect various types of personal information to facilitate your access to our online casino services. The types of information we may collect include:

• Registration Data: This includes your name, date of birth, email address, phone number, and physical address.
• Payment Details: We collect information related to your deposit and withdrawal transactions, including bank account numbers and payment card details.
• Technical Logs: We automatically collect information about your device and usage patterns, including IP addresses, browser type, and cookies.

Purpose of Data Usage

The data we collect is used for the following purposes:

• Account Management: To create and manage your user account, verify your identity, and provide customer support.
• Marketing Communication: To send you promotional offers and updates about our services, subject to your marketing preferences.
• Anti-Fraud Checks: To prevent fraudulent activities and ensure the security of our platform.
• AML Compliance: To comply with Anti-Money Laundering (AML) regulations and conduct necessary checks.
• KYC Procedures: To fulfill Know Your Customer (KYC) obligations and verify your identity.

Data Sharing

21Bit may share your personal data with third parties in the following circumstances:

• Payment Providers: To process your transactions and ensure the secure handling of your payment information.
• Verification Partners: To verify your identity and conduct KYC and AML checks.
• Regulatory Authorities: To comply with legal obligations and requests from government or regulatory bodies.

User Rights

As a user of our services, you have the following rights regarding your personal data:

• Access: You have the right to request access to the personal data we hold about you.
• Deletion: You can request the deletion of your personal data, subject to certain legal obligations.
• Restriction: You may request to restrict the processing of your personal data under certain conditions.

To exercise these rights, please contact our customer support team through the appropriate channels.

Cookie Policy

Our platform uses cookies to enhance your user experience and improve the functionality of our services. We utilize the following types of cookies:

• Essential Cookies: These cookies are necessary for the operation of our website and enable you to navigate and use its features.
• Analytical Cookies: We use these cookies to analyze how users interact with our website, allowing us to improve its performance and functionality.

By using our services, you consent to the use of cookies as described in this policy. You can manage your cookie preferences through your browser settings.

Data Security

21Bit implements robust security measures to protect your personal data from unauthorized access, alteration, or disclosure. We employ industry-standard encryption technologies and maintain strict access controls to safeguard your information. However, please be aware that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Responsible Gambling

21Bit is committed to promoting responsible gambling practices and providing a safe gaming environment. We offer tools and resources to help you manage your gambling activities, including self-exclusion options and deposit limits. If you require assistance, please contact our support team for further information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy periodically to stay informed about how we protect your personal data.

Contact Information

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal data, please contact our customer support team through the contact information provided on our website.